Before filing a complaint with us, contact the business involved. Most businesses are honest and want satisfied customers.

What You Should Do
Talk to the person who sold you the product or service. If this person cannot help you, speak with a supervisor, then the store manager or owner. Be calm, courteous and friendly. Do not threaten. Be specific about wanting replacement, a refund or repair.

If you are not satisfied, the faster you complain to us, the better your chances for a resolution. Include problem history with date and location of purchase; copies of all documents; and your work and home numbers.

What Happens to Your Complaint
A consumer specialist or investigator will contact the business. Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution.

How to File a Complaint - 2 page PDF

Sight Impaired How to File a Complaint - 6 page PDF

You can fill out a Consumer Protection Complaint form online or contact Consumer Protection Hotline at 800-422-7128.